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Basic features

Brand LOTUS
Model LS2329-4/2
Warranty 2 years
Color gold
Material stainless steel
Type earrings
Gender women's
Type hoop earrings
Closure type hinge closure
Weight 3.3 g

Dimensions

Diameter 1,8 cm

Package

  • original packaging LOTUS
  • official guarantee

Why shop at IRISIMO

  • authorised warranty and post-warranty service
  • own warehouse
  • professionally trained staff
  • we have been operating on the market for around 20 years
  • express delivery
  • bracelet shortened free of charge
  • we are a customer verified shop
  • engraving and gift wrapping
  • free dedication
  • easy goods exchange and return
  • bonus services for selected products free of charge
  • exclusive goods on offer
  • secure online payments
why_us

How to return goods I'm not interested in

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How to Apply for a Customs Refund on Returned Goods

Here’s an overview of what you need to do, along with links to key forms and instructions from HMRC.

General Steps for Returning Goods and Requesting a Customs Duty Refund

  1. Confirm Return Eligibility
    Goods are eligible if they were originally declared to customs but are now being returned without having been used, sold, or altered in the UK. They must also comply with contract terms and quality expectations (such as undamaged or non-defective).

  2. Submit HMRC Forms
    Form C285: This is the primary form for requesting a refund of import duties or VAT on rejected or unused goods. HMRC specifies that this form must be filed within three years of the import date. More information and the form you can find on the [HMRC C285 guide page].
    Form C&E1179: For goods found to be defective, not compliant, or returned by the buyer, Form C&E1179 is required. It should be submitted at least 48 hours before the goods are shipped back. Instructions are detailed on the [HMRC website for C&E1179].

  3. VAT Adjustment (if applicable)
    If VAT was applied to the initial import, you might need to adjust your VAT return. Details for handling VAT adjustments and refunds for returned goods can be found in HMRC’s [VAT and overseas goods guide].

  4. Prepare for Inspection
    If HMRC requests, you should be ready to provide evidence of the goods’ condition, reasons for return, and any applicable sales or import documents.

How the Delivery Process Works

  1. Order Dispatch
    Once we receive your order, we ship it from the EU to the UK via DHL.

  2. Contact from DHL
    After dispatch, DHL will contact you - usually while your order is still in transit. DHL will always ask the recipient (unless otherwise agreed) to confirm the accuracy of the invoice and provide a description of the goods. This step is necessary for smooth customs clearance and timely delivery.

  3. Customs Clearance
    DHL handles all customs formalities when your order arrives in the United Kingdom.

  4. VAT and Duty Payment
    For products sold by IRISIMO (such as watches, jewelry, sunglasses, and accessories), a 20% VAT is required upon import into the UK. No customs duty is applied to these products, as they have a 0% duty rate. Please note that these VAT and duty conditions are subject to change based on legislation.

  5. Delivery
    Once the VAT is paid, DHL will deliver your order directly to your door.

Thank you for shopping with IRISIMO!

What is VAT?

Value-Added Tax (VAT) is a consumption TAX imposed across all countries within the European Union (EU). VAT regulations differ depending on whether goods or services are being sold within or outside the EU. These rules apply to both offline and online retailers, including IRISIMO, an e-shop owned by IRISIMO s. r. o., a company established with its registered office in Slovakia.

VAT-Free Shopping (0% Rate) for Deliveries to the UK

  • When delivering goods from the EU, specifically from Slovakia, to destinations outside the European Union like the United Kingdom (UK), the place of delivery determines whether VAT will be applied. In such cases, VAT is not charged, meaning UK customers benefit from tax-free shopping.
  • Product prices on our website are already displayed including 0% VAT for customers outside the EU. The final price shown in the shopping cart will also be including 0% VAT. For the order to qualify for tax-free shopping, the delivery address must be in the territory of the UK. This delivery address is entered by the customer during the purchase process.
  • If the delivery address provided is not in the UK, the order will not be processed, and the customer will be contacted to confirm or update their delivery details.

Import Duties and Local Taxes

  • For orders shipped from the EU to the UK, import duties and local taxes may be applied when the package arrives in the destination country. These additional charges are the responsibility of the customer and may vary depending on the UK’s customs policies.
  • To ensure a smooth customs clearance process, IRISIMO will provide all necessary documentation, such as invoices, customs export declarations, shipping documents, and tracking information. Since customs regulations can differ widely, customers are encouraged to contact their local customs office in the UK for precise information regarding any additional charges.